Service and support
A platform, plus the people who run it
We don’t hand you a tool and wish you luck. The EXTAG team configures your forms, workflows and reports, supports your people from Perth, and keeps the platform up to date.
EXTAG is built and supported by a Perth-based team with onshore support. You do not need to build or keep a specialist admin team, and platform knowledge stays with EXTAG, not with one or two of your staff.
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Configure
EXTAG configures your forms, workflows, reports and integrations, and makes changes for you. Minor changes are often made within 24 hours, and larger ones take one to three weeks.
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Support
Support your people can reach from Perth, with a regular service review so you see how EXTAG is being used and what to improve next.
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Improve
EXTAG tests and releases platform updates and security patches, tells you in advance and publishes release notes. The cycle keeps running after go-live.
Your data stays yours
Your data is yours. Export it whenever you need to. If you leave, we return your data and securely erase ours. Tags and labels you have bought remain yours, and each tag’s identifier is held against its asset. See security and data hosting.
Talk to us
Call 1300 813 336 or email support@extag.com.au. To see how EXTAG would work on your assets, book a demo.
See EXTAG on your assets
Contact us to set up a live demo. We’d love to hear from you.